Refund & Return Policy

We want you to be happy with your purchase. If there is an issue with your order, please contact us and we will do our best to resolve it.

📚 Damaged or Defective Books

If your book arrives damaged, torn, defective, or in an unacceptable condition, please contact us as soon as you receive your order. Send us your order number and clear pictures/videos of the issue so we can review your complaint.

If the issue is verified, we may offer a replacement or refund, depending on the situation.

📦 Wrong Book Received

If you receive a book or novel that is different from what you ordered, please contact us immediately. After verification, we will arrange an appropriate solution.

❌ Cancellation

Orders can only be cancelled before they are dispatched. Once an order has been shipped, cancellation may no longer be possible.

💰 Refunds

If your refund is approved, the refund amount and method will depend on the specific situation and payment method used for your order. Processing time may vary depending on the payment provider or bank.

⚠️ Change of Mind

Returns or refunds may not be accepted simply because you changed your mind after receiving the book. Please carefully check the book details, title, edition, and description before placing your order.

📩 How to Request a Refund or Return

Please contact our customer support team and provide:

• Order Number
• Customer Name
• Contact Number
• Reason for the request
• Clear photos/videos of the book or parcel, if applicable

We will review your request and contact you with the next steps.

❤️ Our Commitment

We value every customer and always try to handle complaints fairly. If you experience any problem with your order, please contact us first so we can help resolve the issue.

Thank you for shopping with us and supporting our book store!